HOW-TO: Reconnect Google Drive for Desktop

To reconnect Google Drive Desktop on your computer, follow these steps:

For Windows:

1. Open Google Drive:

   • Click on the Google Drive icon in your system tray (usually located in the bottom-right corner of your screen).

2. Sign Out and Sign Back In:

   • Click on the gear icon (settings) and select “Preferences.”

   • In the preferences window, go to the “Account” tab.

   • Click “Disconnect Account” to sign out.

   • After signing out, sign back in with your Google account credentials.

3. Restart Google Drive:

   • Right-click on the Google Drive icon in the system tray and select “Quit.”

   • Restart Google Drive by searching for it in the Start menu and clicking on the application to open it.

4. Check for Updates:

   • Make sure you are using the latest version of Google Drive. Visit the Google Drive download page to download and install the latest version.

For macOS:

1. Open Google Drive:

   • Click on the Google Drive icon in your menu bar (usually located at the top right of your screen).

2. Sign Out and Sign Back In:

   • Click on the gear icon (settings) and select “Preferences.”

   • In the preferences window, go to the “Account” tab.

   • Click “Disconnect Account” to sign out.

   • After signing out, sign back in with your Google account credentials.

3. Restart Google Drive:

   • Click on the Google Drive icon in the menu bar and select “Quit Google Drive.”

   • Restart Google Drive by searching for it in the Applications folder and clicking on the application to open it.

4. Check for Updates:

   • Make sure you are using the latest version of Google Drive. Visit the Google Drive download page to download and install the latest version.

Additional Tips:

• Reinstall Google Drive: If the above steps don’t work, try uninstalling and reinstalling Google Drive:

  • Uninstall Google Drive from your computer.

  • Download the latest version from the Google Drive download page.

  • Install Google Drive again and sign in with your Google account.

• Check Internet Connection: Ensure that you have a stable internet connection, as connectivity issues can prevent Google Drive from reconnecting.

• Clear Cache and Data: Clearing the cache and data of the Google Drive application might help resolve issues:

  • For Windows: Clear the cache by going to C:\Users\[your username]\AppData\Local\Google\DriveFS and deleting the contents of the DriveFS folder.

  • For macOS: Clear the cache by going to ~/Library/Application Support/Google/DriveFS and deleting the contents of the DriveFS folder.

If you continue to experience issues, open a Rebnetik Support Ticket